Consumer Health Data Privacy Policy

Consumer Health Data Privacy Policy

Effective date: 2024.05.21

  1. Introduction

This Consumer Health Data Privacy Policy supplements the information contained in Vesync's (Vesync, as used herein refers to L&H Y Trading, Inc. and its subsidiaries and affiliates, including Vesync Corporation, Arovast Corporation, and Etekcity Corporation and Vesync (Singapore) Pte., Ltd (collectively, "Vesync", "our", "us" or “we”)) Privacy Policy.

2. Categories of Consumer Health Data We May Collect and How We Collect It

When You Use Our App, Websites, or Related Products and Services, We May Collect the Following Health Data:

  • Wellness Data, in the following ways -

If you use wellness products such as smart scales, smart kitchen appliances, we may collect information such as:

weight, height, metabolic age, gender, body composition such as BMI (Body Mass Index), muscle mass, body water, skeletal mass, BMR, body fat, subcutaneous fat, visceral fat, bone mass, protein, etc., cooking history, food name, food weight, and food nutrition information such as calories, fat, sugar, protein, carbs, trans fat, saturated fat, cholesterol, sodium, potassium, dietary fiber, iron, VD, VA, VC, polyunsaturated fat, monounsaturated fat, calcium, etc.

If you use smart trackers and smart watches, we may collect information such as:

weight, height, metabolic age, gender, stride, distance, duration, number of steps, sleep status, calories, workout records, sleep records, and heart rate records, blood oxygen records.

If you use smart blood pressure monitors, we may collect information such as:

Systolic pressure, diastolic pressure, and pulse.

If you use smart pulse oximeter, we may collect information such as:

Oxygen saturation, perfusion Index, and pulse.

If you use wellness services in our App, we may collect the information you provide, such as:

  • Exercise-related information (e.g. exercise preference, exercise plan, exercise record);
  • Body measurements (e.g. birthday, height, weight, waist, bust size, hip size);
  • Diet-related information (e.g. diet plan, diet preference, food list, diet record); and/or
  • Health-related information (e.g., blood pressure, heart rate, blood glucose, allergies).
  • Usage Data, such as search queries that you enter into the Websites and/or the App for health-related information and products.
  • Consumer Preference Data, such as health-related products you purchased, motivation for purchase, and your responses to surveys.
  • Communication Data, such as records and copies of your correspondence (including email addresses and phone numbers), if you contact us. The correspondence may include information like proof of identification, gender, employment, medical information, or health insurance information when needed for Customer Service team to provide related support.
  • Location Data, such as your precise location disclosed by GPS technology and other similar technologies.
  • Content Data, such as the health-related content you post on the Websites or the App.
  • Aggregated Data

    We may store and use any anonymized or aggregated data such as statistical or demographic data that incorporates or is derived from your personal information, which is not itself personal information (“Aggregated Data”); however, we will not do so in a way that identifies you personally. For example, we may aggregate users’ behavioral data to calculate the percentage of users accessing a specific App feature, as well as facilitate and measure the effectiveness of advertisements. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Cookies and Similar Technology

The Technologies We Use for Automatic Information Collection May Include (for more information, see Cookie Policy):

  • Cookies (or browser cookies).
  • Web Beacons.
  • Flash Cookies.
  • Click-through URL. 
  • And other similar technologies.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

3. How We Use the Collected Consumer Health Data

We use information that we collect about you or that you provide to us, including any personal data, generally based on the following purposes:

Types of Data Specific Purpose
Wellness Data To operate, maintain, and provide to you the features and functionalities, to improve or develop our products and new technologies via analytics, and to personalize the product functionalities and improve our marketing strategies.
To enable you to manually input and track your wellness data, tailor available features to your particularized needs, and provide you with personalized recommendations, product offerings and promotions.
Usage Data To operate, maintain, and provide to you the features and functionalities, to identify your device for diagnostic purposes and fraud prevention, to improve or develop our products and new technologies via analytics, and to personalize the product functionalities and improve our marketing strategies.
To enable you to manually input and track your wellness data, tailor available features to your particularized needs, and provide you with personalized recommendations, product offerings and promotions.
To provide personalized recommended services.
To provide customer services, such as dealing with any enquiries and complaints.
Consumer Preference Data To provide personalized recommended content and services which you can turn off through visiting account setting in the App.
To develop new products and features available through our service or otherwise improve our service.
Communication Data To communicate with you.
To provide customer services, such as dealing with any inquiries and complaints.
To provide new promotions to you and to provide you with information on new products and/or services.
Location Data To operate, maintain, and provide to you the features and functionalities, to improve or develop our products and new technologies via analytics, and to personalize the product functionalities and improve our marketing strategies.
Content Data To operate, maintain, and provide to you the features and functionalities, to improve or develop our products and new technologies via analytics, and to personalize the product functionalities and improve our marketing strategies.
4. Consumer Health Data Sharing and Disclosures

We may disclose health data that we collect, or you provide in the following ways:

  • Sharing with consent: with your consent or at your request, we will share your personal data within the scope of your consent/request with specific third parties or categories of third parties authorized or designated by you. For example, when you decide to sync your information with other apps such as Apple Health, Google Health, etc.
  • Sharing with Vesync’s corporate group: we may share your personal information with our subsidiaries, parents, affiliates only for explicit, and legitimate purposes, and the sharing is limited only to information required by services. For example, we verify the global uniqueness of accounts before allowing them to be registered.
  • Sharing with service providers: we also may disclose your information to contractors, service providers, or third parties we use to support our business. They usually perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, marketing, analytics, and other similar services. These service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements.
  • Sharing with business partners: some products and/or services are provided to you directly by our partners, provided by other companies through Vesync’s applications. When you use third party products and/or services rather than Vesync’s family brands (including Levoit, COSORI, ETEKCITY branded products), we may share your information with them to provide you with the products and/or services you request. These third-party services are offered by independent data controllers and their use of your personal data is subject to their respective privacy policies. You should carefully review their policies to determine how they will treat your information.
  • Sharing for complying with the law or legal process: we may be required to respond to a subpoena, court order, search warrant, administrative or judicial process, requests by law enforcement agencies, or other requests that we must respond to under applicable law. We may disclose your personal information in response to any of these requirements.
  • Sharing for protection of our legal rights and/or those of others: we may disclose your personal information to preserve the security of our mobile applications, website, or social media accounts; resolve disputes; or assess any possible wrongdoing.
  • Sharing during asset transfer: to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our App users is among the assets transferred.
  • To enforce our rights arising from any contracts entered into between you and us, including the Terms of Use, and for billing and collection.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.

We will ensure that the lawfulness of this sharing and, if applicable, sign stringent non-disclosure agreements (NDAs) and/or data processing clauses with the companies, organizations, and individuals with whom personal data is shared, requiring them to comply with this policy and take appropriate confidentiality and security measures when processing personal information.

We may also share Aggregated Data collected about the application and device usage, as long as the data does not identify any specific individuals, to analyze trends about home networking and utility use, to show third parties how their products could work with our products and to generally improve our products and services.

5. Your Rights and Choices

If you are a Nevada or Washington resident, you may have the following rights regarding your consumer health data:

Right to Confirm and Access

You can confirm whether we are collecting, sharing, or selling your consumer health data and you can access such data.

You can contact us to submit your request.

To protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or complying with a deletion, portability, or other related request. We may, in certain situations, reject your request for access, correction, or portability, for example, we may reject access where you are unable to verify your identity.

Withdraw Consent

You have the right to withdraw consent from our collection and sharing of your consumer health data.

Right to Delete 

You can delete your account in your account settings (More > Settings > Account & Security > Delete Account), or you can delete them using from our link here.

You can also contact us to submit your right to delete your information. Please note that if you request deletion of your personal information, or if you delete your account, we may retain your personal information for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.  Also, because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

6. Changes to Our Privacy Policy

Our business changes constantly, and our privacy policy and the terms of use will also change accordingly. We may email periodic reminders of our policy and terms, but you should check our applications of legal & policy frequently to see the most recent changes. Unless stated otherwise, our current consumer health data privacy policy applies to all health data that we have about you and your account(s).

We stand behind the promises we make and will never materially change our policies and practices to make them materially less protective of user information collected in the past without the consent of affected users. However, we may amend this policy from time to time. We will make amendments to the policy by displaying an amended copy on our Websites and App, and, if necessary, by sending a notice to you by email. Your continued use of our Websites or App after the revision will constitute your approval of the revised version.

The date the consumer health data privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically checking our Websites or App and this consumer health data privacy policy for any changes.

7. Contact Information

Please direct all requests for assistance, questions, or complaints about our privacy practices to our privacy team by email or postal mail at the following contact data:

Attention:  Privacy Team

Email: support@vesync.com

Postal Address:  1202 North Miller Street, Suite A, Anaheim, CA 92806 US