Last updated on May 30, 2023

Vesync values its customers and strives to exceed every customer’s expectation. If you are not fully satisfied with your purchase, Vesync will accept a return of the product for a refund of your purchase price, provided such return is made within 30 days of delivery with valid proof of direct purchase and provided such products are returned in their original condition.

All returns for defect and all returns made after this 30-day return period must be made pursuant to the terms of Vesync’s Limited Product Warranty.

For any indirect purchases, meaning (1) any purchases not made directly from Vesync.com or the Vesync mobile application, or (2) any purchases made from our authorized resellers, such as Amazon, please refer to the reseller’s return policy or contact the reseller directly. We do not accept returns for indirect purchases.

For purchases made using the Vesync mobile application and/or website from third-party sellers or sellers that are not Vesync, you agree that the actual contract for sale is directly between you and the seller. This return policy does not apply to such products, and you agree to contact the seller for return and refund inquiries.

If you received the wrong item or wrong quantity of items, please contact Vesync Support via service@vesync.com. In the case that your order is lost in transit, a replacement will be issued after validation. Refunds will not be issued.

All returns must be authorized by Vesync within 30 days of delivery with a valid Return Merchandise Authorization (“RMA”) Number. No returns of any type will be accepted without an RMA number. You can obtain the RMA number and the pre-paid shipping label for your return by contacting Vesync Support within the return period for products. The RMA number will be valid for 15 days after issue and all returns must be shipped within 15 days after receipt of the RMA number. Returns shipped without a valid RMA number or after expiration of the RMA number will be refused and returned to you at your expense.

HOW TO RETURN AN ITEM

1) Labeling

After approval of your return, a pre-paid shipping label and RMA slip will be emailed to you. Please print both documents and securely attach them to the outside of the box. The barcode on the RMA slip must be visible.

If you choose a different shipping method and/or carrier than the one Vesync provided, you are responsible for all shipping, handling, and processing costs on returned Vesync units.

2) Return Packaging

All authorized returns must be in its original packaging and include any accessories included with the item (cords, chargers, manuals, etc.). The product must be completely repackaged with the original packaging. You must also include a copy of the invoice or order confirmation.

On the outside of the package, secure the return label, and RMA slip, verify all the contents are included in the return package, and seal the package. Please verify all information on the return label is correct before shipping.

REFUNDS

Refunds on authorized returns will be processed within 30 days of Vesync’s receipt of the returned item. Your refund will be credited back to the same payment method used to make the original purchase. Please be sure to keep your copy of the proof of delivery. If Vesync is unable to verify its receipt of the returned item, Vesync will not be liable for any repair, replacement, or refund on the returned unit.

EXCEPTIONS

Any returned item that has been excessively worn, used, or altered will not be accepted for return. Returned items that show malicious and/or intentional physical damage is not covered under this policy.

CONTACT VESYNC SUPPORT

Contact VeSync Customer Support via service@vesync.com